Return and Refund Policy

At Stepwell, we want you to be satisfied with your purchase. If something is not right with your order, please contact us and we will help you with the next steps.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and unworn

  • Unwashed

  • In its original condition

  • In its original packaging, with tags attached when applicable

Returns requested more than 30 days after delivery are not eligible unless otherwise required by applicable law.

Holiday and Promotional Return Extensions

Our standard return window is 30 days from delivery.

We do not currently offer an automatic extended return period for holidays or promotional events unless a different return window is specifically announced at the time of purchase.

How to Request a Return

To request a return, please contact us at scott@enduringbrands.co with:

  • Your order number

  • The item you would like to return

  • The reason for the return

You may also contact us through the Contact Us page or Shopify Inbox on our website.

Please wait for return instructions before sending your item back.

Return Method

Approved returns are handled by mail.

We do not currently offer in-store returns or physical drop-off returns.

Once your return request is approved, we will provide the appropriate return instructions and return destination.

Do not send your return to an Amazon fulfillment center, the address shown on the original package, or any other address unless Stepwell specifically instructs you to do so.

Return Shipping

For standard returns, the customer is responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, Stepwell will cover the approved return shipping cost.

Please contact us before returning a damaged, defective, or incorrect item so we can review the issue and provide the correct instructions.

Original shipping charges are not refundable unless the return is the result of an error on our part or otherwise required by law.

Return Labels

For standard approved returns, customers are responsible for arranging and paying for return shipping unless Stepwell provides different instructions.

For damaged, defective, or incorrect items, Stepwell will provide instructions for the approved return shipping method.

We recommend using a trackable shipping method when returning an item.

Exchanges

We do not currently process direct exchanges.

If you would like a different size, color, or style, please request a return for the original item and place a new order for the item you would like instead.

This allows the replacement item to be processed and fulfilled as a separate order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging when applicable

Once reviewed, we will provide the appropriate next steps.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Items that have been worn or used

  • Items that have been washed

  • Items that are not in their original condition

  • Items missing original packaging or tags when applicable

  • Final sale or clearance items when clearly identified as final sale at the time of purchase

  • Items returned without prior authorization or outside the applicable return window

Restocking Fees

Stepwell does not charge a restocking fee for approved returns.

Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account after Stepwell has processed it.

If more than 15 business days have passed after your refund was approved and you have not received it, please contact us.

Orders Fulfilled by Amazon MCF

Some Stepwell website orders may be packed and shipped through Amazon Multi-Channel Fulfillment (MCF).

Even when Amazon handles the physical fulfillment of the order, your purchase remains a Stepwell website order. Return and refund requests should therefore be started through Stepwell, not by sending the product directly back to Amazon without instructions.

We will provide the correct return process based on the order and fulfillment details.

Buy with Prime Orders

If your order was specifically placed using Buy with Prime, please follow the return instructions provided with that order or through the order-status link in your Buy with Prime confirmation email.

Return eligibility and instructions for those orders may be handled through the Buy with Prime experience.

Return Address

The correct return destination may depend on how your order was fulfilled.

For this reason, do not mail a return until Stepwell has approved the request and provided the correct return address or return instructions.

Sending an item to an unapproved address may delay the return or refund process.

Contact Us

If you have questions about a return, refund, damaged item, or your order, please contact:

Email: scott@enduringbrands.co

You may also reach us through the Contact Us page or Shopify Inbox on the Stepwell website.

Please include your order number whenever possible so we can assist you more quickly.